Refund policy

Returns and Refunds

We want you to be satisfied with your Raw Happy purchase.

If a product is defective, unsafe, damaged, incorrectly supplied, or does not meet the quality standards required by South African consumer law, please contact us as soon as reasonably possible. Where the Consumer Protection Act applies, qualifying defective or unsafe goods may be returned within six months of delivery, and the consumer may be entitled to a repair, replacement or refund in accordance with the Act. 

For reasons of health, hygiene and product integrity, we generally cannot accept returns of opened or used ingestible, oral-care or personal-use wellness products where the product itself is not defective or incorrectly supplied.

If you have received the wrong item, a damaged parcel, or believe there is a quality issue, please contact Raw Happy with your order details and, where helpful, photographs of the product and packaging so that we can assess the matter promptly.

Any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable South African consumer law remain unaffected by this policy.