Shipping policy

Shipping Policy

Raw Happy currently delivers within South Africa only.

Shipping charges

A standard delivery charge of R100 applies to orders within South Africa.

Delivery is free on orders of R770 or more.

Any applicable delivery charge will be shown at checkout before payment is competed.

Order processing

Orders are prepared for dispatch during normal business days.

Once your order has been dispatched, you will receive the available tracking or delivery information.

Orders placed over weekends or public holidays will be processed from the next business day.

Delivery times

Delivery times depend on your location and the courier service available to your area.

Delivery estimates provided at checkout or after dispatch are estimates and may be affected by circumstances outside Raw Happy's reasonable control, including courier delays, public holidays, severe weather or delivery to outlying areas.

We will nevertheless remain responsible for fulfilling your order in accordance with applicable South African consumer law.

Delivery address

Please ensure that the delivery address and contact details supplied when placing your order are complete and correct.

If an order cannot be delivered because incorrect or incomplete information was supplied by the customer, any reasonable additional courier charge required to resend the parcel may be for the customer's account.

This does not apply where the delivery problem resulted from an error by Raw Happy.

Delayed or missing deliveries

If your order appears to be unusually delayed or tracking indicates a delivery problem, please contact us so that we can investigate it with the courier.

A courier delay does not remove any rights you may have under applicable South African consumer law.

Damaged parcels

If your parcel arrives visibly damaged, please notify us as soon as reasonably possible and provide photographs of the parcel and affected products where possible.

We will assess the matter and assist with an appropriate resolution in accordance with our Returns & Refunds Policy and applicable consumer law.

Product availability

Occasionally, a product may become unavailable after an order has been placed.

If we are unable to fulfil an order because the product is unavailable, we will notify you and refund any amount paid for the unavailable product in accordance with applicable law.

We will not substitute another product without your agreement.

Orders not fulfilled

Online orders will be fulfilled within the period agreed with you and, where no different period has been agreed, within the period required by applicable South African law.

Nothing in this Shipping Policy limits any rights available to you under the Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable South African law.

Contact us

For questions regarding an order or delivery, please contact:

Raw Happy
Email: orders@rawhap.co.za